Terms & Privacy.

Commission Terms of Service

Effective 2026-07-10 · These terms govern every commission reserved through this site.

1The service

AUREUM ("the atelier", "we") produces cinematic real-estate films and related media — story briefs, films, vertical cuts, still sets and performance reports — for clients ("you") on the North Shore and Greater Vancouver, British Columbia. Each engagement ("commission") covers the package selected at checkout for one listing or, for agent films, one agent brand.

2Reserving a date

• A commission is reserved when we receive your 50% deposit (card via Stripe, Interac e-Transfer, or Aureum Credit). Until then a chosen date is not held.
• We schedule one commission per day. The confirmed shoot date and golden-hour call time are set with you after the story brief.
• The balance is due on delivery of the final film. Deliverables may be withheld until the balance is settled.

3Pricing & taxes

Package prices are published on this site in Canadian dollars and are subject to GST (5%), GST No. 793939232RT0001. The price in effect at the time you reserve applies to your commission. Custom scopes are quoted in writing.

4Weather & rescheduling

• Golden-hour and aerial work depend on weather. If conditions prevent the planned shoot, we move to your alternate date (or the next mutually available day) at no charge.
• You may reschedule a shoot up to 72 hours before the call time at no charge; your deposit follows the new date.

5Cancellations

• 72 hours or more before the shoot: your deposit is refunded to the original payment method, or held as Aureum Credit — your choice.
• Less than 72 hours before the shoot: the deposit is retained as Aureum Credit toward a future commission (it is not forfeited).
• If a listing sells or is withdrawn before the shoot, the same windows apply from the time you notify us.
• If we must cancel for reasons other than weather and cannot offer a reasonable alternative, your deposit is refunded in full.

6Aureum Credit

• Aureum Credit is a prepaid balance purchased at published pack rates or issued by the atelier. It is applied automatically to deposits and balances before any card charge.
• Credit does not expire and carries no dormancy fees. It is tied to your account, is not transferable between accounts, and — except where required by law — is redeemable for services only, not for cash.
• If a commission paid with credit is cancelled, the credit returns to your balance automatically.

7Your responsibilities

• You confirm you are authorised to commission media for the property — including the consent of the owner/seller and notice to any occupants.
• You arrange access, and the property is shoot-ready (staged, serviced, pets and vehicles managed) at call time. Time lost to access issues may reduce coverage.
• For campaign films involving talent, signed releases are arranged before the shoot (we provide a standard form).

8Aerial work

Drone operations follow Transport Canada RPAS rules and site restrictions. If aerials cannot be flown legally or safely at the property, we substitute equivalent elevated/ground coverage or adjust the package price proportionately — whichever you prefer.

9Deliverables & revisions

• A rough cut is delivered within 72 hours of the shoot. One round of revisions per deliverable is included; further rounds are quoted before work begins.
• Final films are delivered in the formats published for your package. Raw footage is not included and is retained by the atelier.
• We may archive project files for a reasonable period but are not a long-term backup service — please store your deliverables.

10Licence & portfolio

• The atelier retains copyright in all deliverables. On full payment you receive a non-exclusive licence to use the deliverables for marketing the listing and your own agent brand — MLS, web, social, presentations — without time limit.
• The licence does not permit resale, sublicensing to third parties outside the transaction, or use in paid media that resells the footage itself.
• We may show completed work in our portfolio, showreel and channels. If a seller requires confidentiality, tell us before the shoot and we will exclude the property on request.

11Performance reports

14-day reports compile metrics from the platforms where the film is published and depend on the access or links you provide. Reports are informational: we do not guarantee inquiries, showings, days-on-market outcomes or sale results.

12Liability

To the extent permitted by law, the atelier's total liability for any claim arising from a commission is limited to the fees paid for that commission. We are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control. Nothing in these terms limits liability that cannot be limited under British Columbia law.

13Changes & contact

We may update these terms; the version in effect when you reserve governs that commission. Material changes are posted on this page with a new effective date. These terms are governed by the laws of British Columbia and applicable Canadian law. Questions: atelier@aureumfilm.ca.

Privacy Policy

Effective 2026-07-10 · How we collect, use and protect personal information, under BC's Personal Information Protection Act (PIPA) and applicable Canadian law.

1Who we are

AUREUM is a real-estate film atelier operating in North Vancouver / West Vancouver, British Columbia. Privacy contact: atelier@aureumfilm.ca.

2What we collect

Category	Details
Account	Name, email, phone, brokerage, password (stored only as a salted hash — we cannot read it).
Commission	Property address and listing details, preferred dates, story-brief answers, notes you provide.
Payments	Amounts, dates, method and status. Card numbers never touch our systems — card payments are processed by Stripe. e-Transfer details are handled by your bank.
Credit	Aureum Credit purchases, balance and usage ledger.
Google sign-in	If you choose it: your name, email and Google account identifier, received from Google.
Technical	A session cookie (sign-in), IP address and browser type in security logs (rate-limiting, fraud prevention), and an activity log of account and commission events.

3Why we collect it

• To provide the service: scheduling, production, delivery, reports and support.
• To process payments, credits, refunds and invoices (including tax records).
• To send transactional messages about your commissions. We do not send marketing email without your express consent (CASL), and we never sell personal information.
• To keep accounts secure and prevent abuse.

4Service providers & storage outside Canada

We use a small set of processors: Cloudflare (site hosting and database), Stripe (card payments) and Google (optional sign-in). These providers may store or process information on servers outside Canada, including in the United States, where it is subject to the laws of those jurisdictions. We share only what each provider needs to perform its service.

5Cookies

We use one essential cookie to keep you signed in (30 days) and your browser's local storage for interface preferences (such as language). We do not use advertising or third-party analytics cookies on this site.

6Retention

Account and commission records are kept while your account is active and as long as needed for the purposes above. Financial records (invoices, payments, credit ledger) are retained as required by Canadian tax law (generally six years). You may ask us to close your account and delete information that we are not legally required to keep.

7Your rights

Under PIPA you may request access to your personal information, ask us to correct it, or withdraw consent (which may limit the services we can provide). Write to atelier@aureumfilm.ca — we respond within the timelines PIPA sets. If you are unsatisfied, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

8Security

Traffic is encrypted (HTTPS). Passwords are salted and hashed, sessions are stored as hashes, sign-in attempts are rate-limited, and administrative access is role-restricted. No system is perfectly secure, but we design so that the most sensitive data — your card number — is never ours to lose.

9Minors

This service is for real-estate professionals and is not directed to anyone under 19, the age of majority in British Columbia. We do not knowingly collect information from minors.

10Changes

Updates are posted here with a new effective date; material changes are highlighted on sign-in or by email. Continued use after the effective date means the updated policy applies.